We stand behind our products. We provide free demo versions so you can "try before you buy", plus all our products come with a 30 day guarantee.
You will be refunded the amount you paid minus the the shipping fee for the eCD if you ordered one, and minus the transaction fee charged to us by our order processing agent (generally 15%, which is $7.50 for SlowGold and $3 for SlowBlast).
All refunds must be authorized by World Wide Woodshed by sending an email to support@slowgold.com or support@slowblast.com. There is a form that must be signed and CDs have to be mailed back to us within 30 days of purchase using some sort of tracking before a refund will be processed. Email us for the exact instructions.
Please note: We do not refund upgrade fees, or shipping fees for the eCD; and we only offer refunds on products purchased directly from us. If you purchase SlowGold or SlowBlast! from a music store or other dealer, you should return the product to the retailer if you need a refund. Always check the return policy of a retailer before purchasing software as most do not provide refunds on software.